| There things you should know but are too lazy | | | | |
| to read. When it comes to buying things | | | | • Human error can be minimized but are |
| online or doing transactions such as online | | | | entirely unavoidable. When customers see a |
| commercial printing, the fine print should be | | | | difference in their job specification they |
| treated as guidelines to make transactions | | | | should call the printing company within 24 |
| flow more smoothly. It helps both you and the | | | | hrs and ask for a reprint. They will ask you |
| company to read them carefully. | | | | to return all the printing jobs before they |
| | | | issue a reprint. |
| The fine print can be found in almost any | | | | |
| business transaction. The fine prints give | | | | • At times when the customer changes |
| you further explanations. It can also be the | | | | their mind and decides to cancel a print job, |
| terms and conditions applicable to your | | | | (before the proof is accepted) refunds are |
| orders. | | | | possible given no work has been done. Certain |
| | | | charges for digital proofs and other services |
| Such fine prints are present at the back of | | | | will be deducted from the actual refund. |
| parking ticket, the back of the laundry claim | | | | Plates, professional fees and such should be |
| stub, and of course, in most websites. In | | | | expected. |
| commercial printing companies, it is best to | | | | |
| read the terms of use so you can adjust your | | | | Turn Around Time |
| expectations. It will save both you and the | | | | |
| printing company a lot of trouble in the | | | | • The turnaround time is only for the |
| future. | | | | actual printing time. You should give |
| | | | allowance for the pre-press time (or the |
| Orders | | | | approval of proofs) and shipping time. Even |
| | | | when you waive your proof, there can be |
| • Because each project is made with | | | | trouble with the wrong file format, or the |
| your specifications, all orders are final. | | | | file quality. In this scenario the printing |
| When you approve a proof, or waive approving | | | | company may request you to upload another |
| one, you consent for the job to go into | | | | file before putting your job to press. Turn |
| production, especially when you have paid for | | | | around starts after the approval of proof and |
| it. | | | | payment of the job order. |
| | | | |
| • What you approved will be printed, | | | | • Only business days are counted, so |
| regardless of typographical errors, low | | | | you have to check their business days. Also |
| resolution, or distorted images. Even if the | | | | take note of non-working holidays. Turnaround |
| mistake is obvious, they are required to | | | | ends when the prints leave the warehouse. |
| relegate it as your artistic license. This is | | | | Shipping is excluded from the count, so you |
| why proofing is such an important step so you | | | | should allocate time for shipping as well. |
| can check your file before you signal it or | | | | Although the printing company arranged for |
| approve it to go into production. | | | | the shipping, they have no control over what |
| | | | happens to the prints after it leaves the |
| • It is utterly important for you to | | | | warehouse. |
| review the digital proof they send you. At | | | | |
| times, when the printing companies see poor | | | | These are simple guidelines you should take |
| quality images that will translate to poor | | | | note of when acquiring the services of an |
| print, they will advise you during the | | | | online commercial printing company. For other |
| proofing stage. Remember, your input greatly | | | | inquiries, you can call the printing company |
| dictates the output. If you have | | | | ahead of time to guide you through the |
| high-resolution images then that would | | | | printing process. The extra effort of knowing |
| automatically be obvious in the final print | | | | the guidelines of printing will help make |
| output. | | | | your printing experience hassle free and |
| | | | pleasant. |
| Reprints and Refunds | | | | |